JAMIA MILLIA ISLAMIA

Your Concern. Your Voice.

One confidential case. One accountable process. Raise, review, controlled referral, resolve and close your grievance with a transparent audit trail.

Open Cases

4

Resolved

12

Avg. Resolution

8.4d

SLA Flags

1

Process

01 · Raise

Submit your concern with category, context and evidence.

02 · Review

SGC receives and assesses the case.

03 · Refer

Only necessary information is shared with the scoped authority.

04 · Resolve

Action or decision is recorded and delivered.

05 · Close

Student confirms resolution and gives CSAT feedback.

My Dashboard

Active

4

Resolved

12

Awaiting Info

1

CSAT

4.6/5

Case Reference	Category	Status	Last Update	SLA

Raise a Grievance

4-step secure intake

1 · Taxonomy

2 · Context

3 · Evidence

4 · Affirmation

Primary Category

Sub-Category

Subject (max 150 characters)

Grievance Narrative

Date / Period of Occurrence

Department / Institutional Anchor

Requested Remedy

Evidence Vault
Prototype accepts PDF, JPEG and PNG. Specification: maximum 5 MB per file and 20 MB aggregate.

Drag & drop evidence here
PDF · JPEG · PNG

Good-faith affirmation
Your digital affirmation confirms that the information submitted is factually accurate and made in good faith.

I confirm the above statement and submit this grievance in good faith.

Track a Case

SGC Case Inbox

1 overdue

Reference	Category	Anchor	Status	SLA

DSW Executive Oversight

Macro-level intelligence console

Total Cases

1,284

Resolved

1,108

Overdue

31

Resolution Velocity

6.8d

Cases by Category

Academic Matters 32%

Examination & Results 24%

Hostel & Mess 18%

Administrative & Other 14%

SLA Health

On track 96.2%

Overdue 2.4%

Information required 1.4%

Illustrative dashboard values for the prototype.